When Dayle and I were in Côte d’Ivoire, we were part of a small team of Africans and Westerners running translations in almost 30 different languages. We realized that we needed to make some changes in the translation projects. After deciding what changes we would try to make, we also decided how we would let everyone know about them including all the national translators – we would call a meeting. For scheduling reasons, the meeting could not be held right away. We scheduled it for 2 1/2 months in the future. Before that meeting could take place, some of the Ivorian translators were at the translation center for training. They worked in five of the thirty or so languages.
Some of the Westerners in the small management team came to me during that event and suggested that I tell the national translators who were gathered about the changes. My experience with Westerners is that if there is information, we want to know it as soon as possible. We don’t like to be kept in the dark. They assumed, naturally, that the gathered national translators would want to know soon as well. But none of the Africans in the management team came to me with that suggestion. They thought that the gathered translators should wait to get the information at the same time as the other translators – at the meeting planned to let everyone know.
Working in cross-cultural teams is an interesting challenge. The Westerners want information given out as quickly as it is known. They feel left out if they learn that they did not get information well after it was known. But for the Ivoirians, information is power. If some get it and some don’t, those who get it have an advantage. So they prefer that everyone concerned get the information at the same time, even if that means some who could have had it earlier have to wait.
For Westerners, being treated fairly means getting relevant information quickly. For Ivoirians, being treated fairly means getting information at the same time as others. There’s only one way to make everyone happy – someone is going to have to change their expectations to match those of their colleagues. Since were in Côte d’Ivoire, it seemed most logical and fair that we foreigners be the ones to adapt.